Shipping - Domestic
All new orders are processed Monday - Thursday for shipping. We ship via USPS First Class, Priority and FedEx. When available, orders are shipped within 1-2 business days after they are placed (USPS cut-off is 2:00pm EST / FedEx cut-off is 1:30pm EST). Orders placed after the business day cut-off or on Fridays/Weekends/Holidays are considered the next business day. NOTE: If shipping FedEx Overnight or 2-Day, a physical address is necessary as they DO NOT deliver to PO Boxes.
Please be aware that we often process orders the same business day they are placed (USPS cut-off is 2:00pm EST / FedEx cut-off is 1:30pm EST). Orders placed after the business day cut-off or on weekends/holidays are considered the next business day. If you request to cancel your order before the business day cut-off, we will refund the amount of the order. If you request to cancel your order after the business day cut-off, please contact us for further instructions at 855-877-8220. All orders cancelled after this time will be refunded less shipping charges.
If you have received an incorrect item, please send an email at [email protected] or call us at 855-877-8220. Please reference your order number and we will provide instructions for returning the item and obtaining the correct replacement. All items must be reported within the 30-day return policy period.
If your order is refused upon delivery or unclaimed at your postal location and is returned to us, we will refund your money less a 10% restocking fee, applicable sales tax and original shipping charges plus any return shipping charges.
If your order is returned to us because of a mistake in the address that was entered by you, we will have to charge you for the reshipping charges (no mail receptacle, no apartment number, moved, etc.) Please note: if FedEx or USPS Express is late due to FedEx or USPS Express error we will assist in recouping a shipping refund from them for you, so please accept the late package instead of refusing it.
Shipments Marked Delivered
What happens if my tracking shows delivered but I'm unable to locate the package? If your order tracking shows that it was delivered to your location, you must contact the carrier (USPS or FedEx) with the tracking number we have provided to you via email. All tracking numbers that are scanned delivered have a GPS coordinate attached to them. It is up to the carrier to launch an inquiry as to where that package is. Ancient Elements is NOT liable for lost or stolen packages that are marked "delivered" by our carriers.
Weather Events - Potential service disruptions may result in different levels of impact depending on geographic area. Shipments may be impacted even if the origin or destination is not directly impacted by weather due to the transit flows of shipments through our network and the vast weather impacts across the country.
During weather events, please be patient as it will arrive. However any shipping charges as NOT refundable as weather events are unpreventable.