Shipping - Domestic


Cancelled Orders
Please be aware that we often process orders the same business day they are placed (cut-off is 3:00pm EST). Orders placed after the business day cut-off or on weekends/holidays are considered the next business day. If you request to cancel your order before the business day cut-off, we will refund the amount of the order. If you request to cancel your order after the business day cut-off, please contact us for further instructions at 855-877-8220. All orders cancelled after this time will be refunded less shipping charges.

Mis-Shipment
If you have received an incorrect item, please send an email at help@ancient5.com or call us at 855-877-8220. Please reference your order number and we will provide instructions for returning the item and obtaining the correct replacement. All items must be reported within the 30 day return policy period.

Refused Delivery
If your order is refused upon delivery or unclaimed at your postal location and is returned to us, we will refund your money less a 10% restocking fee, applicable sales tax and original shipping charges plus any return shipping charges.
If your order is returned to us because of a mistake in the address that was entered by you, we will have to charge you for the reshipping charges (no mail receptacle, no apartment number, moved, etc.) Please note: if FedEx or USPS Express is late due to FedEx or USPS Express error we will assist in recouping a shipping refund from them for you, so please accept the late package instead of refusing it.