Shipping - International
Do you ship to my country?
Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country.
NOTE - The European Union (EU), a group of 27 countries including Germany and France PLUS the United Kingdom (UK), have implemented new trade rules for U.S. retailers beginning July 1, 2021. The EU and UK have modified the Value-Added Tax (VAT) – a tax on goods and services bought and delivered to the EU/UK countries. As a U.S. online retailer, we are now be required to collect VAT fees, this VAT fee was previously collected when a parcel entered the EU/UK, typically with the buyer having to pay VAT to release the package from Customs. Because VAT rates are different for each EU country and UK based on the service and type of product being delivered along with changes to how Custom Declarations are now required, Ancient Elements will no longer service those countries that fall under the EU and UK.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. Orders placed with a bank check payment, will not ship until check has been received and has cleared. International checks must be made out for Unites States Dollar (USD) exchange. Please check with your bank for the correct amount. (Personal checks will not be accepted).
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. All international orders will be shipped via USPS or FedEx. If you're order is place BEFORE 1:30pm (EST), it will ship out that business day. After 1:30pm orders will be shipped out the next business days. Business days are Monday - Thursday, excluding Fridays, weekends and U.S. holidays. Delivery time is to your Country's Customs, not to your door. Time in Customs will vary depending on the Country. Once through Customs, your order may be delivered to you directly or you may receive a notice to pay Custom taxes or pick up your package from a specified location.
I checked the tracking and it appears my package is stuck in Customs. If there any way you you to expedite it?
Unfortunately the answer is no. Once a package is scanned delivered to customs, neither Ancient Elements, the shipping/mailing company nor the receiver can contact Customs to expedite it for delivery. Please notify us IF your package has been in Customs for more that 10 business days so that we can monitor its process.
Can you mark my package as a "Gift" and/or indicate on the Customs Declaration/Manifest a lower invoice cost?
All International orders will be shipped as "Merchandise" and not as "Gifts" nor will invoice totals be altered for lesser amounts. You are responsible for paying applicable import taxes and/or VAT duties that are imposed by your country.
What will happen if I refused delivery?
If your order is refused upon delivery or unclaimed at your postal location and is returned to us, we will refund your money less shipping plus any return shipping charges/VAT/Customs tax. If your order is returned to us because of a mistake in the address that was entered by you, we will have to charge you for the reshipping charges (no mail receptacle, no apartment number, moved, etc.)
What is the return policy?
Please contact our office at 001-941-214-8601 or email email@example.com.