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Autoshp/Recurring FAQ What is the Autoship/Recurring Program? The Autoship/Recurring Program is a convenient and cost-effective way to have products delivered right to your door. Autoship/Recurring subscribers can also take advantage of up to 15% savings on eligible products.
Based on the frequency you choose; we will automatically charge you and send the selected item(s). No need to log on to place re-orders. We’ll do it for you.
To create a Autoship/Recurring subscription is simple. It can be done directly on any eligible product detail page. To subscribe, simply select an Autoship/Recurring product, click on the “Product” dropdown and choose your preferred quantity/shipment frequency, add to the shopping cart and check out as you normally would.
Only orders shipping to addresses within the United States and its territories are eligible for Autoship/Recurring Program.
Certain items are eligible for the Autoship/Recurring Program. Look for the Autoship/Recurring logo or click on the “Autoship” link to view which items are currently eligible.
That’s entirely up to you! You have full control to set your own delivery schedule at the time of your initial order ranging from 1- 2 months depending on the item/product. If you need a different frequency option, please call the office at (941) 214-8601
Yes, depending on your set frequency at time of order. For example, based on a single order, if you have one product subscription that ships every 30 days and a separate one that ships every 60 days, every other month you would receive one box with both subscriptions in it. However, if you create separate subscription orders on different days, you will only be shipped based on the original date of order.
Changes can be made any time prior to your next scheduled shipment date. The following is a list of changes that need to be made at administrative level:
Any of the above changes, contact Ancient Elements via phone call (941) 214-8601 or email at [email protected].
IMPORTANT NOTE: If changing your payment method, make sure you check the box – “Apply this payment method change to my auto ship order” which is located above “Choose the Payment Method”
You will receive an "Upcoming Order" email that will communicate if there are any price changes, and what you can expect to pay for your next delivery.
If an Autoship/Recurring product is temporarily out of stock, you will receive an email notification. Once the product is back in stock, it will be shipped to you. If an Autoship/Recurring product is discontinued, you'll be notified via email and future Autoship/Recurring shipments for the discontinued product will be cancelled.
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