Return Procedure

You may return ONLY unopened and unused products in original, sellable condition within 90 days of receipt for a refund equal to the product amount (Note - any shipping charges or taxes are not refunded).

Orders returned over 90 days from receipt will incur a 10% restocking fee (Note - any shipping charges or taxes are not refunded).

Water Systems, Accessories and Health Equipment - A restocking fee of 15% will be deducted from refunds for items returned within 30 days of purchase and have not incurred material damage and are not missing components included in the original shipment. (Note - any shipping charges or taxes are not refunded). For units that have been damaged during delivery, you may be charged an additional restocking fee of either 25% or 50% of the original purchase price based on the severity of damage. If we receive a return which has been damaged beyond repair, we may return the item to you without issuing a refund. We suggest you insure your return. NO EXCEPTIONS!!!

BEFORE YOU RETURN - You must contact us for a return authorization by sending an email at help@ancient5.com or by calling us at 855-877-8220. Please make sure to indicate your order number if possible, and the item(s) you wish to return and the reason. Please make sure to package the items well. We will not be able to honor credits of merchandise that comes back to us damaged or returns that are lost in shipping. You may want to insure your package. Once you have received your return authorization, please write it on the outside of the package and send it to:

Ancient Elements Inc.
2800 Placida Road, Suite 105
Englewood, FL 34224